January 23, 2025 (4:00 PM - 5:00 PM)
**Date**\: Thursday 23 January 2025.
**Time**\: 07:00 PST / 10:00 EST / 15:00 GMT / 16:00 CET / 18:00 TRT / 19:00 GST
**Duration**\: 1 hour.
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# Summary
The University of Phoenix transformed a student complaint into an institution-wide accessibility revolution. Learn how data-driven decisions and strategic leadership built a culture where digital accessibility shapes every facet of the university experience. This session reveals the practical steps that turned compliance into commitment, from classroom to boardroom. Join us to discover how your institution can embed accessibility into its DNA.
# Agenda
1. Introduction
2. Creating a culture of accessibility.
3. Community updates.
4. Any other business.
# Session synopsis
## Creating a culture of accessibility
Kelly Hermann, Vice President of Accessibility, Equity & Inclusion, University of Phoenix
“The University of Phoenix received a complaint from a student in 2015 regarding the accessibility of its course content and tools.
As was the case for many institutions who had similar experiences with student complaints and federal investigations, the University focused on ensuring all students had an accessible and inclusive learning experience, but it also made strategic decisions to create a culture of accessibility across the University.
Leveraging data, providing just in time professional development and shifting left became the hallmarks of building this culture from student facing staff to the executive leaders in the C-Suite.
We’ll share some of the lessons we have learned and how we continue to build on those early experience to bake accessibility into all aspects of the University.”
# Missed an earlier session or want to watch again?
If you missed a previous session, [all recordings and slide decks are available](https://tinyurl.com/AllyUserGroupSessions).
